<h2 class="blog-h2"><strong>Where compassion meets innovation</strong></h2>
<p class="blog-p">This month, we’re highlighting the cancer center as part of our new “Featured Spot” series. We take a closer look into the spaces, services and teams that support your clients.</p>
<h3 class="blog-h2"><strong>More than a treatment center</strong></h2>
<p class="blog-p">When patients walk into the Optum Care Cancer Center, it feels different. The space brings a sense of calm and comfort to every patient and family member. The center is meant to promote healing and recovery for all our patients.</p>
<h3 class="blog-h2"><strong>What makes the Optum Care Cancer Center unique</strong></h2>
<ul class="blog-ul">
<li><strong>Certified Quality Breast Center of Excellence</strong> – the highest recognition by the National Quality Measure for Breast Centers</li>
<li><strong>All-in-one place for care</strong> – Diagnosis, treatment and support services in one location</li>
<li><strong>Team-based approach</strong> – Oncologists, surgeons, nurses and support staff working together</li>
<li><strong>Advanced treatments</strong> – Includes chemotherapy, radiation therapy and precision medicine</li>
<li><strong>Whole-person focus</strong> – Nutrition counseling, social work services and emotional support</li>
<li><strong>Patient navigation services</strong> – Help with scheduling, referrals and care planning</li>
</ul>
<h3 class="blog-h2"><strong>Care that keeps patients and their families feeling better</strong></h2>
<p class="blog-p">The center offers a full range of services. From screening and diagnosis to chemotherapy, radiation and supportive care, patients find what they need at the cancer center. Patients get more coordinated care, shorter wait times and easier access to their care team.</p>
<p class="blog-p">The Cancer Center isn’t just keeping up with change — it’s helping lead it. The team stays up to date on new technologies, precision medicine and data to design personalized care plans that match each patient’s needs.</p>
<h3 class="blog-h2"><strong>Spotlight on what’s ahead</strong></h2>
<p class="blog-p">Each month, we’ll be highlighting a different Optum location. We want to keep sharing the great work happening in our communities. Stay tuned for next month’s feature.</p>


Featured spot: Inside the Optum Care Cancer Center

<h2 class="blog-h2"><strong>Caring for the community with senior snack socials</strong></h2>
<p class="blog-p">At Optum Nevada, building healthier communities is what we are focused on. One of the ways we do this is to be present where our seniors live and gather. That’s why we started hosting senior snack socials. These events take place at local community centers, senior living apartments and senior neighborhoods. The idea is to bring simple, friendly events to those who value the time and connection. </p>
<p class="blog-p">Each social lasts about an hour and is attended by Optum provider and one broker. They can answer light medical or Medicare-related questions. We also provide snacks and refreshments to keep the atmosphere warm and welcoming. These socials are not a sales pitch or a health fair. They offer the chance to spend quality time with local seniors, answer their questions and be part of the communities we serve.</p>
<p class="blog-p">Whether you already work with seniors in the community or want to, we have ways for you to do it</p>
<h3 class="blog-h2"><strong>Join one of our socials</strong></h2>
<p class="blog-p">Reach out to Ehsan Kaveh at <a class="blog-a" href="tel:+17022507492"><strong>1-702-250-7492</strong></a> to learn how you can join us or set up an event.</p>


Senior snack social opportunities

<h2 class="blog-h2"><strong>For many health needs, urgent care may be the better choice</strong></h2>
<p class="blog-p">With an injury or illness, finding the right care can make all the difference. Urgent Care (UC) clinics are designed to handle a wide range of immediate medical concerns. A visit to UC can be quick, convenient, and often at a lower cost than an emergency room (ER) visit. Think of UC as the go-to for those unexpected moments when care is needed fast, but it’s not a life-threatening situation.</p>
<h2 class="blog-h2"><strong>UC health conditions treated</strong></h2>
<ul class="blog-ul">
<li>Fever, chills, or body aches</li>
<li>Headaches or general pain</li>
<li>Colds, coughs, and other respiratory issues</li>
<li>Sprains, strains, or simple fractures</li>
<li>Nausea, vomiting, or diarrhea</li>
<li>Urinary tract infections (UTIs)</li>
</ul>
<h2 class="blog-h2"><strong>UC services offered</strong></h2>
<ul class="blog-ul">
<li>X-rays</li>
<li>Blood work</li>
<li>IVs and fluid therapy</li>
<li>EKGs</li>
<li>CT scans</li>
<li>Health monitoring</li>
<li>Sutures and wound care</li>
</ul>
<h2 class="blog-h2"><strong>UC benefits over the ER</strong></h2>
<ul class="blog-ul">
<li><strong>Shorter wait times</strong></li>
<li><strong>Faster results</strong> – sometimes in as little as 15 minutes</li>
<li><strong>Lower copays </strong>than a typical ER visit</li>
<li><strong>Walk-in availability</strong> – no appointment needed</li>
</ul>
<h2 class="blog-h2"><strong>Convenient access across Las Vegas</strong></h2>
<p>Southwest Medical offers five urgent care clinics across Las Vegas with the Rancho clinic open 24/7. Check location details and wait times <a class="blog-a" href="https://welcometosma.com/find-care" target="_blank" rel="noreferrer"><strong>here</strong></a><strong>.</p>
<h2 class="blog-h2"><strong>Don’t postpone an ER visit if necessary</strong></h2>
<p class="blog-p">If a condition is severe or life-threatening, the ER is the right place. Go to the ER for:</p>
<ul class="blog-ul">
<li>Poisoning or uncontrolled bleeding</li>
<li>Vaginal bleeding during pregnancy</li>
<li>Sudden numbness or weakness on one side of the body</li>
<li>Double vision or vision loss</li>
<li>Head injuries, confusion, seizures, or fainting</li>
</ul>
<h2 class="blog-h2"><strong>If it’s a true crisis, call 911 or go to the nearest emergency room right away.</strong></h2>


Urgent Care vs. Emergency Room

<p class="blog-p">Whether you&#8217;re new to Optum or have worked with us for years, becoming an Optum University alum can enhance your business. You&#8217;ll acquire more knowledge, access helpful tools and build meaningful connections. It’s more than just training — it’s a chance to take your career success further.</p>
<h2 class="blog-h2"><strong>The alumni advantage: Stronger connections, greater confidence</strong></h2>
<p class="blog-p">Once Optum certified you’re ready to represent the brand with clarity and ease. You’ll be able to talk about key features, answer client questions and make each conversation more helpful.</p>
<p class="blog-p">As an Optum University alum, you also get:</p>
<ul class="blog-ul">
<li><strong>Early updates.</strong> Be the first to hear about program changes, new benefits and enrollment news.</li>
<li><strong>Expert-led presentations.</strong> Learn from senior leaders who know the system inside and out.</li>
<li><strong>Alumni-only events.</strong> Join special sessions, connect with other brokers and stay informed.</li>
<li><strong>Clinic connections.</strong> Build relationships with clinics and help support patient engagement.</li>
</ul>
<h2 class="blog-h2"><strong>Ready to take the next step?</strong></h2>
<p class="blog-p">If you want to reach more clients, learn new things, and connect with others, Optum University is a great place to start.<br /> Be on the lookout for the next Optum University class offering for 2026. <a class="blog-a hidden" href="https://optumbrokerportal.com/nevada/"><strong>Broker Portal</strong></a></p>


Level up your career with Optum University

<p class="blog-p">Optum brings together trusted providers and wellness services to help people live healthier lives. We focus on making care personalized and easy to access. Members can enjoy all our featured services through their UnitedHealthcare or Humana Medicare Advantage plans.</p>
<h2 class="blog-h2"><strong>In-person, In-home and virtual care options</strong></h2>
<ul class="blog-ul">
<li><strong>Southwest Medical Associates (SMA) clinics</strong> – 27 owned clinics across with 450 employed primary and specialty providers.</li>
<li><strong>Independent Practice Associations (IPA) clinics</strong> – 210+ clinics statewide with 3300+ contracted primary and specialty care providers.</li>
<li><strong>Urgent care</strong> – 5 state-of-the-art clinics offering lab results in 15 minutes. The Rancho clinic is open 24/7 with a 23-hour observation unit.</li>
<li><strong>NowClinic</strong> – video visits with doctors 24/7 from a phone computer or tablet with records kept up to date in EPIC.</li>
<li><strong>In-home visits</strong> – Same-day care at home from DispatchHealth® and Doctoroo® from 7 a.m. to midnight, 365 days a year.</li>
<li><strong>Close Observation Unit (COU)</strong> – staffed 24/7 by a doctor, nurse and medical assistant providing transfusions, monitoring and more.</li>
</ul>
<h2 class="blog-h2"><strong>Featured specialties</strong></h2>
<ul class="blog-ul">
<li><strong>Optum Cancer Center</strong> – advanced cancer and blood disease care with clinical trials and leading technology all in one place. Optum Breast Cancer is Nevada’s only Certified Breast Center of Excellence.</li>
<li><strong>SMA medical surgery centers</strong> – high-quality and lower cost care without a hospital stay. Two centers named America’s Best Ambulatory Surgery Centers by Newsweek.</li>
<li><strong>SMA specialty care</strong> – 18 specialty departments including cardiology, urology, pain management, pediatrics and more. SMA has been serving the valley for over 50 years.</li>
</ul>
<h2 class="blog-h2"><strong>Featured services </strong></h2>
<ul class="blog-ul">
<li><strong>Telephone advice nurse line</strong> – guidance, answers to questions and appointment scheduling from registered nurses 24/7—even on holidays.</li>
<li><strong>SMA pharmacy and home medical equipment facility</strong> – daily delivery of medications and equipment to clinics and patients.</li>
<li><strong>Transportation services</strong> – rides for patients to and from appointments through Modivcare.</li>
<li><strong>Optum RX</strong> – home delivery of prescriptions with up to a 100-day supply so patients have their medications.</li>
<li><strong>Medicine on the move (MOM)</strong> – two 50-foot mobile medical center trucks offering mammograms, annual wellness visits, immunizations, diabetic exams and more.</li>
<li><strong>Community centers</strong> – two locations, East and West that are open to all seniors 55+. Free classes like Chair Yoga, Zumba, Tai Chi, Brain Trainers, Meditation and more offered.</li>
</ul>
<h2 class="blog-h2"><strong>Featured technology</strong></h2>
<ul class="blog-ul">
<li><strong>EPIC</strong> – electronic medical record (EMR) system that streamlines patient care from charts, x-rays, medical records and more.</li>
<li><strong>MyChart</strong> – online patient portal that makes it easier for patients to stay on top of their health. Patients can schedule appointments, get test results and send a refill request.</li>
</ul>
<p class="blog-p">If you have any questions about the network, please call one of our <a class="blog-a" href="https://optumbrokerportal.com/nevada/"><strong>broker market contacts</strong></a><strong>.</strong></p>


Optum – Nevada Network at a glance

<p class='blog-p'>
    MyChart offers a quick and easy way to manage your health and stay in touch with your care team. Over the past few years, MyChart has also become another way to seek medical advice. Sending MyChart messages can be a convenient way to get answers to health questions without scheduling an appointment for every care need. It’s important to us to be responsive to patient needs and provide a wide range of options for care. As a result, however, our providers receive more MyChart messages than ever before—and often about complex conditions.
</p>
<p class='blog-p'>
    To account for the time and medical expertise sometimes provided in MyChart, we will begin billing for messages that require medical advice and complex care decisions.
</p>
<h2 class='blog-h2'>Most MyChart messages will not be billed. </h2>
<p class='blog-p'>
    It’s important to keep in mind that this change will only impact a small percentage of total MyChart messages. Messages that will not be billed include:</p>
<ul>
<li>Scheduling appointments</li>
<li>Requesting prescription refills when refills remain available</li>
<li>Requesting a pharmacy change</li>
<li>Questions that result in an appointment within 7 days for the same health concern</li>
<li>Questions related to a visit you had in the last 7 days or recent surgery (within 90 days)</li>
<li>Questions about lab or imaging results related to a recent or upcoming visit</li>
<li>Questions about billing</li>
<li>Messages giving a quick update on your health</li>
</ul>
<h2 class='blog-h2'>Some MyChart messages can be billed. Messages that require medical advice and complex care decisions can be billed, as we do for other medical services. Types of messages that can be billed include:</h2>
<p class='blog-p'>
<ul>
<li>Requesting new medications or medication changes</li>
<li>Checking-in about chronic conditions or reporting changes in chronic conditions</li>
<li>Questions about new symptoms or problems</li>
<li>Requesting new referrals to services, testing, or imaging</li>
<li>Requesting other complex medical advice</li>
</ul>
<h2 class='blog-h2'>When will this change happen?</h2>
<p class='blog-p'>Providers will begin to submit billable charges for MyChart medical advice messages beginning March 27, 2024.</p>
<h2 class='blog-h2'>What will a medical advice message cost?</h2>
<p class='blog-p'>Most commercial insurance and Medicare plans cover medical advice portal messaging at little-to-no out-of-pocket cost after standard co-pays and deductibles are met. If we bill for MyChart medical advice, we will submit the charge to your insurance plan on file or send to you directly if you do not have health insurance. After insurance pays its portion, you may receive a bill for any remaining co-pay, co-insurance, or charges applied against your deductible – the same as with other kinds of care. Contact your insurance plan to confirm your coverage for medical advice portal messages.<br />
    *MyChart medical advice cannot be conducted for conditions covered by the Washington Department of Labor and Industry, Worker’s Compensation and Medicaid.</p>
<h2 class='blog-h2'>Why are we billing for MyChart messages?</h2>
<p class='blog-p'>
    We will bill for medical advice portal messages to acknowledge the time and medical expertise provided by our clinicians. While the vast majority of MyChart messages are handled quickly and will not be billed, those that require more time, clinical evaluation and expertise are a form of virtual care. These medical advice messages will be billed as we do for other virtual care services.
</p>
<h2 class='blog-h2'>Will I be billed if my clinician sends me a MyChart message on a new topic (and not a response to a message I sent)?</h2>
<p class='blog-p'>
    No, you will only be billed for messages you initiate that require your provider’s medical expertise and complex care decisions to answer. If your clinician initiates a message to you asking for information or giving you an update on a topic you didn’t initiate, you will not be billed.
</p>
<h2 class='blog-h2'>Will I be billed if I request a referral for services related to my existing treatment plan?</h2>
<p class='blog-p'>No, requests for referrals to support services related to an existing treatment plan, such as ongoing cancer treatment, will not be billed. This is not considered a “new” issue.
</p>
<h2 class='blog-h2'>What is the likelihood that my MyChart message will be billed?</h2>
<p class='blog-p'>We anticipate only a small percentage of messages will meet the criteria for billing. The care provided must be through a patient-initiated MyChart message you send to your care team, require clinical decision making and expertise, and be unrelated to any recent or upcoming visits.
</p>
<h2 class='blog-h2'>How will I know if am billed for MyChart messages?</h2>
<p class='blog-p'>Submitting a MyChart message means you agree to a possible charge for the message. You will be notified if your clinician responds to the message with an assessment or care plan, and documents time spent in the notes for the MyChart message visit. Any charges will be visible in the Billing Summary section in MyChart.
</p>
<h2 class='blog-h2'>Will messages about mental health care be billed?</h2>
<p class='blog-p'>No, questions about mental health services and care will not be billed.
</p>
<h2 class='blog-h2'>Will messages from pediatric patients be billed?</h2>
<p class='blog-p'>No, direct messages between a pediatric patient and clinician will not be billed. Messages concerning pediatric patients may only be billed if a parent or legal guardian age 18 or older initiates a MyChart message on behalf of the child and it meets the criteria noted above.
</p>
<h2 class='blog-h2'>Why are we making this change?</h2>
<p class='blog-p'>Digital health services and electronic communication with your care team continue to grow and evolve. We offer these enhanced services as they provide patients with greater ease and convenience and help increase access to care. This practice enables us to deliver better virtual care and dedicate time to review your questions and concerns, while delivering care in a way that best meets your needs. If you have any questions, please ask your care team.</p>


Together, we can keep your clients happier and healthier